Privacy Policy
Updated Date: July 8, 2026
Website: CollectionArms.com
Business: The Collection / Collection Arms
Collection Arms respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact us, purchase products or services, request information, consign items, request an appraisal, or communicate with us by phone, email, text message, or through online forms.
Information We Collect
We may collect the following types of information:
- Name
- Phone number
- Email address
- Mailing or billing address
- Information submitted through contact forms
- Information related to firearms appraisals, consignments, transfers, purchases, or customer service requests
- Payment-related information, when applicable
- Communication history with our business
- Website usage information, such as browser type, device information, pages visited, and general analytics data
We may also collect information required to comply with applicable federal, state, and local laws related to firearms sales, transfers, appraisals, consignments, or other regulated transactions.
How We Use Your Information
We may use your information to:
- Respond to your questions or requests
- Provide quotes, appraisals, consignment information, or customer service
- Process purchases, transfers, consignments, or other business transactions
- Communicate with you about your items, orders, appointments, or account
- Send important business updates
- Send text messages if you have opted in to receive SMS communications
- Maintain records required by law
- Improve our website, services, and customer experience
- Protect our business, customers, and legal rights
SMS/Text Messaging Policy
By providing your phone number and opting in to receive text messages from Collection Arms, you agree that we may send SMS/text messages related to customer service, order updates, appraisal or consignment updates, appointment reminders, transfer updates, quote requests, and other business-related communications.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier plan.
You may opt out of SMS messages at any time by replying STOP to any message. After you reply STOP, we may send a confirmation message that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again.
For assistance, reply HELP or contact us directly through the contact information listed on our website.
SMS Consent and Data Sharing
Collection Arms does not sell, rent, or share your mobile phone number or SMS opt-in consent information with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide SMS messaging services, comply with law, or protect our legal rights.
How We Share Information
We may share limited customer information only when necessary for legitimate business, legal, or operational purposes, such as:
- Payment processing
- Website hosting and analytics
- Customer communication tools
- Shipping, delivery, or logistics providers
- Legal, accounting, compliance, or regulatory needs
- Law enforcement or government agencies when required by law
- Service providers that help us operate our business
We do not sell customer personal information.
All sharing described above excludes SMS opt-in consent and mobile messaging data, which will not be shared with third parties or affiliates for marketing or promotional purposes.
Firearms-Related Compliance
Because Collection Arms may handle firearms-related services, certain customer and transaction information may be collected, retained, or disclosed as required by applicable federal, state, or local law. This may include information connected to firearm transfers, consignments, appraisals, purchases, or required recordkeeping.
Nothing in this Privacy Policy limits our ability to comply with lawful recordkeeping, reporting, background check, regulatory, or law enforcement obligations.
Cookies and Website Analytics
Our website may use cookies or similar technologies to improve functionality, understand website traffic, and improve the customer experience. You may be able to disable cookies through your browser settings, but some website features may not function properly if cookies are disabled.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no website, electronic system, or method of transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain customer information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. Firearms-related records may be retained as required by applicable law.
Your Choices
You may contact us to request that we update, correct, or delete certain personal information, subject to legal, regulatory, or business recordkeeping requirements.
You may opt out of SMS messages by replying STOP.
You may unsubscribe from promotional emails, if applicable, by following the unsubscribe instructions included in those emails or by contacting us directly.
Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, SMS communications, or how your information is handled, please contact us through the contact information listed on CollectionArms.com.